No products in the cart.
*Last Updated: 17 January, 2021
As regards this policy:
“Agogo Africa”, “we” and “us” refers to Agogo Africa Lifestyle Limited.
“Event Organiser” means the organiser (s) and/or promoter(s) of a particular event.
“Personal information” means any information from which your identity is apparent or can be reasonably ascertained.
“Services” means the services provided when you use the www.agogoafrica.com (“site”) which we collectively refer to as “Services” in this policy.
“Users” means any person that utilizes the services on the site.
By accessing any of our Services, you provide consent to the collection and use of information about you. If you do not agree with this policy, do not access or use our Services.
Agogo Africa may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
A. HOW WE COLLECT INFORMATION ABOUT YOU
1. Generally, we collect personal information when you use one of our Services. This could include any one of the following:
a. make a purchase through our website
b. making a registration application via our website;
c. participation in a survey from our mailing list or other marketing campaign;
d. indicate that you wish to receive marketing material from Agogo Africa; e. make an inquiry or a complaint;
f. have dealings with us via social media or in person, or via email when you write to us.
B. YOUR INFORMATION WITH US
2. If you believe that any information we are holding on you is incorrect or incomplete, email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.
3. You also have the right to withdraw your consent at any time, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information.
4. Furthermore, Agogo Africa may share the data of those users (“Users”) who may register on the Agogo Africa website (the “website”) and of those persons who contact Agogo Africa using the form(s) available on its website for the purpose of offering the services requested by Users through our website.
C. WHAT INFORMATION WE COLLECT
1. Information supplied directly by Users:
a. Registration Data: the information provided by Users when they create an account on our website.
b. User Profile Information: the information added by Users on our website in order to be able to use the Agogo Africa service. Users can view and edit the personal data on their profile whenever they wish. Agogo Africa does not store Users’ credit card details, but these are provided to licensed electronic payment service providers, who receive the data included directly and store it in order to facilitate the payment process for Users and to manage it on Agogo Africa’s behalf. This information is under no circumstances stored on Agogo Africa’s servers. Users may delete the details of the credit cards linked to their account at any time. This will trigger the service provider to delete the information, which will have to be re-entered or selected in order to place new orders through our website. Users may request such providers’ privacy policies at any time.
c. Additional information that Users wish to share: any information that a User could supply to Agogo Africa for other purposes. Examples include a photograph of the User or the billing address in the case of Users who have asked to receive invoices from Agogo Africa.
d. Information about previous communications with Agogo Africa: Agogo Africa will have access to the information supplied by Users for the resolution of any queries or complaints about the use of our website, whether through the contact form, by e-mail or by phone through the customer service.
e. Information on accidents involving any of the parties involved in the provision of services through our website for the purpose of making insurance claims or carrying out any other actions with the insurance companies contracted by Agogo Africa.
f. Transcription and recording of conversations held between the USER and Agogo Africa for the processing of incidents, queries or any other consultations that may be made.
g. Information on Communications between Users and third parties: Agogo Africa will have access to the communications exchanged between Users and third parties that collaborate with our website by means of the chat system provided on our website. you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
2. The information we may collect includes but is not limited to:
a. Name and job title
b. Bank details for payment settlements
c. Contact information including email address
d. Demographic information such as postcode, preferences and interests e. Other information relevant to customer surveys and/or offers.
3. Information indirectly supplied by Users
a. Data arising from the Use of our website: Agogo Africa collects the data arising from Users’ Use of our website every time they interact with our website.
b. Data on the device: Agogo Africa stores data on the device used by Users to access the services. This data is:
(i) The IP address used by each User to connect to the Internet using his/her computer or mobile phone.
(ii) Information about his/her computer or mobile phone, such as his/her Internet connection, browser type, version and operating system, and type of device.
(iii) The full uniform resource locator (URL) Clickstream, including date and time. (iv) Data from the User’s account: information on the orders made by each User, as well as feedback and/or comments made about them by such User.
(v) The User’s browsing history and preferences.
c. Data arising from the User’s origin: if a User arrives at the Agogo Africa Website through an external source (such as a link from another website or a social network), Agogo Africa collects data on the source from which the Agogo Africa User arrived.
d. Data resulting from the management of incidents: if a User contacts the Agogo Africa Website through the Contact Form or on Agogo Africa’s phone number, Agogo Africa will collect the messages received in the format used by the User and may use and store them to manage current or future incidents.
f. Data resulting from external third parties: Agogo Africa may collect personal data or information from external third parties only if the User authorises such third parties to share that information with Agogo Africa.
g. Geolocation Data: provided that this has been authorised by Users, Agogo Africa may collect data relating to their location, including the real-time geographic location of their computer or mobile device